A new digital device at Moscow’s Sheremetyevo International Airport provides information to passengers with disabilities, including those with hearing and speech impairments. The Video Information Assistant (VIA) is located in the public departure area of Terminal B at the Information Desk (3rd floor).
The VIA is a unique device for
Russian airports. The device allows passengers to quickly receive all the
information they might need about services at the airport, including special
services for persons with disabilities. For users with hearing and speech impairments,
the device menu contains a special section with information on pre-flight
procedures, rules for carry-on and checked luggage, rules of behavior for
passengers in case of emergencies at the airport, and more. All information in
this section is presented in Russian sign language.
The VIA is equipped with a
touch screen and has a convenient and intuitive interface. Each user
can select one of the offered topics from the menu, after which text and visual
information appears on the screen. In the section “Hearing-impaired
Passengers,” all information is available in subtitled video units that
include a sign language interpreter.
Creating a comfortable and
welcoming environment for all categories of passengers is one of the priorities
of Sheremetyevo Airport. In 2019, 229,638 passengers with disabilities used the
services of Sheremetyevo Airport, 26% more than in 2018.
At Sheremetyevo Airport there are four special lounges for passengers with disabilities: Mercury (in the public area of Terminal B), Saturn (in the public area of Terminal D), Orion (in the public area of Terminal C) and Sirius (in the “clean” area of Terminal E), the first enhanced-comfort lounge for disabled passengers.
Sheremetyevo Airport has the
environment for a comfortable stay for passengers with disabilities:
with disabilities are given priority service in pre-flight formalities,
and passengers with disabilities can fill out an online order form for
services at the airport, either on the official website or mobile
information and baggage-tracing counters and the reception areas in the
lounges for persons with disabilities are equipped with induction loops
for hearing-impaired passengers. Tactile
paths and tactile-sound mnemonic diagrams that give the passenger
information on their location and possible routes of movement are
available in Braille and sound accompaniment. Access
roads to the terminals are equipped with ramps, and there are more than
350 free parking spaces for vehicles of passengers with disabilities. Entrances
to buildings are equipped with sliding doors, and disabled passengers have
the option of requesting an escort at the entrance. Wheelchairs
of various types are provided for unimpeded movement through the
airport is equipped with ambulifts and lifting platforms. All
bathrooms intended for persons with disabilities are equipped with
specialized supports, emergency call systems, tactile “Entry/Exit”icons,
and hooks for crutches.
– eTurboNews | Trends | Travel News